At On My Way Line, we value your satisfaction and strive to ensure every order meets your expectations. If you receive a product that is damaged, defective, or not as described, you may request an exchange or return within 3 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.

To initiate a return or exchange, please contact our customer support team via WhatsApp or email with your order details and a brief explanation. Once approved, you will receive instructions on how to send the product back. Please note that shipping costs for returns or exchanges are the responsibility of the customer unless the item was faulty or incorrectly shipped.

Refunds or exchanges are processed once we receive and inspect the returned item. On My Way Line reserves the right to refuse returns that do not meet our policy conditions. Our goal is to make your shopping experience smooth and enjoyable — and we’re always here to assist with any concerns or questions.